FAQ (Frequently Asked Questions)

This FAQ section is to simplify finding resolutions to your questions. Click on the FAQ question link to see your answer expand in a drop-down. Clicking on the FAQ question link a second time will make the answer drop-down contract. Some answers will have hyperlinks that bring you to more detailed information elsewhere in these Help Files. A Table of Contents, Index and Search window are available to help you find answers quickly within the Help files.

Orders

• How do I process a refund in ePayTrak?

• How do I place an order for a customer?

• Can I create a recurring billing schedule in ePayTrak?

• How do I issue a duplicate receipt in ePayTrak?

• A parent enrolled her student for the wrong class. How do I change the order in ePayTrak?

Customers and Store Configuration

• How do I add an image to my product?

• How do I setup shipping for my products?

• Should I use a Product Template or a Custom Form for my product?

• How can I create a hyperlink in a product?

• How do my customers (or myself) reset a password?

• Can I create a Wait List for my classes?

• How can I be sure a customer sees the Description field information before making a purchase?