How do I process a refund in ePayTrak?

How to Process a Refund

  • Open the order using the Order Manager.

  • Click on the Payments tab at the left.

  • Go to the box marked 'Tasks'.  

  • Click on Down-Arrow and select Issue Refund.

  • Click the Blue Arrow to begin the process.

  • Enter the refund amount (you can enter a partial refund).

  • Enter the last 4 digits of the customers' credit card # which is shown at the top of the screen.

  • Click the Refund button.

  • On the same page, check to see if your refund was successful.

  • It is necessary in ePayTrak to wait 24 hours before issuing a refund.  Due to the settings of ePayTrak, you are unable to process a Void.

  • For more detailed information, view Issuing a Refund.