I have a parent trying to update their credit card expiration date on the Family Site and they have been unsuccessful.

Parents/Family Contacts are given the option to store a credit card on our secure site for future purchases. When the card expires, the parent will need to completely remove the card and add it again, rather than just updating the expiration date. Instructions for removing a credit card from the Family Site can be found here:

https://help.wordwareinc.com/how-does-a-parent-remove-a-credit-card-they-have-saved