Ticket Product Checklist with Assigned Seating

Below is a list of all the steps to have a successful assigned seating ticket product.

Catalog > Browse

  1. Check to make sure the Show in mPOS box is checked for the category your product will be placed.

  2. Create your new ticket product by copying your ticket template. Enter a SKU number including a date is recommended for reporting.

  3. Do not check Preserve Variants when copying the ticket template.

Basic Info Section

  1. Open your newly copied product (by default, the product appears at the end of that category) and change the Name to your show and include a date.

  2. Add your price in the Price box, although $0 is recommended if you are pricing your tickets by sections/rows or are using the Pricing and Qualifications section to create different prices for Adults and Students for example. If you only have one price for your event, enter that price in the Price box in the Basic info section.

  3. If your pricing structure is governed by Adult or Student pricing for example, you need to add those prices in the Pricing and Qualifications section and change the Basic Info price to $0.

  4. If your pricing is dictated by section or seat, you will need to change the pricing in the options and variant section.

  5. Click Hide Price if desired. (optional but recommended)  Customers might get confused if you show one price and have different pricing available depending on seat selection.

  6. If you would like your customers to purchase tickets as a guest, select the Allow Guest Checkout box.

  7. If you plan on selling tickets on the mPOS application on your iPad, check the Show in mPOS box.

Ticket Information Section

  1. In the Ticket Information section, check the Is Ticket Event box.

  2. Add the Event Date.

  3. Add the Event Start Time. Select the Event End Time. (End time is optional.)

  4. If you would like your customers to receive a .pdf formatted ticket in their e-mail receipt on orders placed in mPOS, check that box. (not normally needed)

  5. Select the Venue. This is important or the Seat Map will not appear to the public. You can't save a ticket event product without a venue.

  6. Add the appropriate ticket text. Your text must be entered with the appropriate .html tags. This text is now copied from the template when copying, but you will likely want to edit that text to change the date etc., leaving the appropriate .html tags. You can also have a generic ticket text section so you don't have to change dates for each show.

E-Mail Receipts

  1. Be sure Attach PDF tickets is selected for the e-mail receipt if desired. Any ticket events will automatically generate the bar code necessary for scanning. By default, this section is checked prior to your site going live.

  1. Add the sku in the exception box in the default Participant e-mail template that is selected to generate e-mail receipts on all non-ticket purchases. This will prevent your customers from receiving two e-mail receipts. Please check with ePayTrak personnel prior to your attempt if you need assistance.

On the Configure > Store > General Settings page there are some global settings that must also be selected.  Those will be entered by ePayTrak personnel prior to your ticket sales going live, these are only for reference.

  1. Allow Guest Checkout. Only products that have Allow Guest Checkout checked will that occur, but this global setting must be selected to utilize that product option.

  1. The Print Tickets must have Bar Code selected in the Print Tickets drop-down.

  1. The Cart Ticket timer must have a setting in minutes. Seven or more minutes is recommended.

  2. Ticket Color must have the .html color code entered.